Customer Relation Executive

Hiring for its leading client into Ayurvedic Eye Care.

4 - 9 Years
Delhi, Delhi NCR

Job Description

Job description:
  • Answer incoming calls and emails in an efficient manner.
  • Identify customer questions, concerns, and overall needs.
  • Provide accurate answers and solutions to customer queries.
  • Address customer complaints in a compassionate and patient manner.
  • Redirect customers to appropriate teams and/or departments as needed.
  • Help sales team generate leads, identify potential leads and forward to sales reps.
  • Check voicemail inboxes and return calls in a timely manner.
  • Develop professional relationships with ongoing customers through excellent customer
  • service.
  • Follow-up with callers on complaint and/or question resolution status.
  • Collaborate with immediate team, other customer service teams, sales team, and other
  • company departments to ensure overall customer and product satisfaction.
  • Meet or exceed call quotas and sales assist quotas, both personally and as a team unit.
  • Follow company communication procedures, policies, and guidelines at all times.
  • Perform each duty above with customers satisfaction as the number one priority.

Salary: INR 1,50,000 - 3,00,000 PA.

Industry:BPO / Call Centre / ITES

Functional Area:ITES, BPO, KPO, LPO, Customer Service, Operations

Role Category:Voice

Role:Associate/Senior Associate -(NonTechnical)

Keyskills

Desired Candidate Profile

Please refer to the Job description above

Education-

PG:Post Graduation Not Required

Doctorate:Doctorate Not Required

Company Profile

HR India Solutions

leading recruitment firm.
View Contact Details+

Recruiter Name:Snigdha

Contact Company:HR India Solutions