- Answer incoming calls and emails in an efficient manner.
- Identify customer questions, concerns, and overall needs.
- Provide accurate answers and solutions to customer queries.
- Address customer complaints in a compassionate and patient manner.
- Redirect customers to appropriate teams and/or departments as needed.
- Help sales team generate leads, identify potential leads and forward to sales reps.
- Check voicemail inboxes and return calls in a timely manner.
- Develop professional relationships with ongoing customers through excellent customer
- Follow-up with callers on complaint and/or question resolution status.
- Collaborate with immediate team, other customer service teams, sales team, and other
- company departments to ensure overall customer and product satisfaction.
- Meet or exceed call quotas and sales assist quotas, both personally and as a team unit.
- Follow company communication procedures, policies, and guidelines at all times.
- Perform each duty above with customers satisfaction as the number one priority.
Salary: INR 1,50,000 - 3,00,000 PA.
Industry:BPO / Call Centre / ITES
Functional Area:ITES, BPO, KPO, LPO, Customer Service, Operations
Role:Associate/Senior Associate -(NonTechnical)
Desired Candidate Profile
PG:Post Graduation Not Required
Doctorate:Doctorate Not Required
HR India Solutions
Contact Company:HR India Solutions